Issue a refund

Issue a refundOn this page:

Issue a full Refund

Issue a partial Refund

To locate an Order to issue a refund, follow these steps:

In Seller Central, go to Order and select Manage Returns, and locate the order you want to refund on the Manage Seller Fulfilled Returns page or through the Manage Orders menu under Orders tab in Seller Central. For more information about locating an order, see Search Orders.

After locating your order from the Manage Seller Fulfilled Returns page, click Issue Refund. Alternatively, from the Manage Orders page, click the Order ID and then click Refund order on the Order Details page. This will take you to the Refund order page.

Note: The Refund order button is available only for Shipped orders.

Sellers can create a "Note to yourself" when issuing concessions or refunds. The "Note to yourself" option allows you to track the actions you have taken on an order and includes reminders for next steps. The memo accepts 255 characters and you may continue to add new information or remove old information as needed.

Issue a full refundTo issue a full refund, follow these steps:

On the Refund order page, under the Amount to refund column, the returned item will automatically default to the Refund full amount.

Required: Select the appropriate Reason for refund.

Required: On the Outbound shipping line item, select the box to Refund for outbound shipping.

Optional: Add a "Note to yourself". This enables you to track the actions you have taken on an order.

Click Submit refund.

Allow up to 15 minutes for the data to be updated. Submitting the refund will automatically close any associated buyer return requests. You can contact the buyer from the closed orders section of Manage Returns.

For information about Amazon fees that are refunded to you after you issue a refund, see Refund Credits and Administration Fees. To refund associated tax amounts, see How to refund tax.

Issue a partial refundIn circumstances when a buyer returns an item because they changed their mind, and Amazon charged your account upfront for return shipping (occurs when buyer uses Amazon’s Prepaid returns for seller fulfilled orders), you may issue a partial refund to cover the cost of return shipping. Refer Return Reason codes for Prepaid Returns for more information. In some cases, you may also issue a partial refund by charging a restocking fee in accordance with the Guidelines for charging restocking fees.

Important: You are required to issue a refund within two business days of receipt of a return. If you do not take action regarding the refund, Amazon might refund the customer on your behalf and charge the amount to your seller account.

You can file an appeal if Amazon authorized a return or refund on your behalf that you do not believe should have been authorized. For details, see Reimbursement policy for Prepaid Return Labels (PRL) in the Merchant Fulfilled Network (MFN)

To issue a partial refund, follow these steps:

On the Refund Order page

Required: Select the appropriate Reason for refund.

Required: On the Outbound shipping line item, select the box to Refund for outbound shipping.

Optional: Charge a restocking fee for returns made outside of the return window and for damaged/missing/materially different returned items.

Optional: For items that you do not want to refund, unselect I want to refund this unit on the Charge restocking fee page.

Optional: Charge for return shipping for buyer faulted returns made with Amazon’s prepaid return label.

Optional: Add a "Note to yourself". This enables you to track the actions you have taken on an order.

To charge a restocking fee, click on the Charge restocking fee link under the Amount to refund column.

You will be required to grade the condition of the returned item in order to charge a restocking fee. In the Grade condition of returned item section, grade the condition of the Item, Accessories, and Packaging returned.

For returns accepted outside of the return widow, select Item shipped outside of return window

You have the option to issue a partial refund by charging a restocking fee. Restocking fees must be in accordance to the Guidelines for charging restocking fees policy.

For restocking fees greater than or equal to 20%, you will be required to upload a photo of the damaged, defective, or materially different item.

To charge a buyer for their return shipping, click on the Charge amount box under the Additional Refunds/Charges section of the Refund Order page.

Note: The Charge amount option is available only for buyer faulted returns made using Amazon’s Prepaid return label.

Click Submit Refund.

Allow up to 15 minutes for the data to be updated. Submitting the refund will automatically close any associated buyer return requests. You can contact the buyer from the closed orders section of Manage Returns available in the Orders menu. The buyer has the option to open a new return request for the remaining amount.

For information about Amazon fees that are refunded to you after you issue a refund, see Refund Credits and Administration Fees. To refund associated tax amounts, see How to refund tax.

You can file an appeal if Amazon authorized a return or refund on your behalf that you do not believe should have been authorized. For details, see Appeal a return.